Return Policy

Last updated April 17, 2022.

No Refunds/Exchanges:

Due to the nature of our work, we do not accept returns or exchanges unless the item you purchased is damaged or defective. If you receive a damaged or defective item, please contact us at info@droppedpins.com with details of the product and the defect. We will provide you with further detail for return shipping.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Your satisfaction is our top priority. Please let us know how we are doing and how we can improve.